Understanding Our Weekend Surcharge: A Necessary Step for Quality and Sustainability

Hello to Our Valued Customers,

Today, we want to address a topic that’s crucial both to us as a business and to you as our esteemed patrons: the introduction of a weekend surcharge at Absolute Cravings. We understand that seeing an additional charge on your bill might raise some questions, and we’re here to provide clarity and transparency.

Why Introduce a Weekend Surcharge?

The decision to implement a weekend surcharge wasn’t made overnight. After extensive consultations with industry experts and in-depth analyses of our operational costs, we realized that this step was essential for several reasons:

  1. Rising Operational Costs: Like many businesses in the hospitality industry, we are facing increasing costs, especially during weekends. These include higher staffing expenses due to penalty rates and the need to maintain the quality of our ingredients and services.
  2. Fair Compensation for Our Staff: Our team works exceptionally hard, especially during busy weekends. This surcharge helps us ensure they are fairly compensated for their dedication and effort.
  3. Sustaining Quality and Service: To continue offering the high-quality food and service you’ve come to expect from us, balancing financial sustainability is crucial. This small addition helps us maintain the standards you love.

Communication and Transparency

We’ve made efforts to communicate this change through clear notices on our printed menus, stating “10% Weekend Surcharges apply.” We apologize if this was not prominently noticed during your visit and are working on improving how we relay such information.

Your Feedback Matters

We understand that any change in pricing can impact your dining experience, and we want to assure you that this decision was made with the best intentions for the long-term satisfaction of our customers and the wellbeing of our team.

Looking Ahead

As we navigate these changes, your continued support and understanding mean the world to us. We’re committed to providing you with an exceptional dining experience every time you visit.

If you have any questions, concerns, or need further clarification, please feel free to reach out to us. Your feedback is invaluable in helping us improve and grow.

Thank you for being a part of our journey. We look forward to welcoming you again soon!

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